A retailer busy with a myriad of selling and shipping items must be having customer-related issues that need to be resolved at once. It is especially necessary when there’s a third-party involvement in shipping and selling goods in bulk or a regular quantity.
Discussing the retailer and leave the online retail mammoth Amazon behind, is near to impossible. Fortunately, there are multiple ways to have Amazon seller support from the official Amazon website. How can you contact a seller if you have issues with your package? Let’s find out.
Ways to Contact Amazon Seller Support
A. Through the Product Listing Webpage
In situations where you want to ask a seller about a particular product or complain about the product, you can ask by navigating to the product listing page. Visit Amazon.com and on the search bar write the name of the product you want. Click on the product from the search results.
The product listing can also be accessed through the Amazon seller’s storefront.
- Once you land on the product page, find the “Buy Now” and “Add to Cart” buttons. There would be a ‘Sold by’ link under the button followed by the name of the seller. Click the sold by link to access the seller’s information and contact details on the next page. While using the Amazon application on your smartphone, you will find this link at the end of the listing page.
- Once the seller page is opened, click on the ‘Ask a Question” to send your query directly to the seller. Either you are using Amazon from your smartphone or from your browser, the button will appear at the top of the seller’s page.
- On clicking the ‘Ask a Question’ button, you will have a prompt to select the subject of your query. Sift and opt for the option that matches exact or at least near to your query or concern. There may be toggles that may ask you to confirm if you want to have information about the products that the seller is selling or want to ask a question about the parcel you have already received. Probably you will have the options like shipping, product details, refund and return policies, and customization of the products here as well.
- Once you select the subject and confirm your concerns related to the options, you will be directed towards another page. Here you can type your query or concerns in detail. If you want to ask about the parcel you already received, don’t forget to type order number, product number, request, comment, or complaint to the seller. On the Amazon mobile app, the message box will appear on the same page once you select the relevant subject for your query. You can type your message up to 4,000 characters. It is always best to attach an image when you are making complaints about a product. You can only upload files using the web browser.
- After writing your complaint and concerns in the message box, there should be a yellow-colored ‘send email’ button. Hit it when you are done with writing. Amazon will send your message to the seller’s inbox and a copy of your message to your email. According to consumer protection policy, Amazon will never send your email address to the seller. This will be sent through an Amazon.com email mentioning you as a consumer number. Wait for at least two business days after you send the message to the seller before you contact them again. Whether they reply back to you these days or are not willing to cooperate with you in the matter, you can always use Amazon’s guarantee service in your support.
B. Through Order Page
- If you have an issue with the order you placed from a third party over Amazon, you can ask for help from the ‘Your Orders’ page. Visit Amazon.com and look for the ‘Returns & Orders’ click on it and you will have the ‘Your Orders’ tab on the top. Here you will see a history of the orders you made till the date. Select the one you want to ask about. On the Amazon Prime app, you can find the option from the top-left drop-down menu on the screen. Your orders are listed under your ‘Home’ tab.
- Once you select the order, you will find options saying ‘Problem with your order’ or ‘Get help with your order’. Make your selection and report the issue adhering to the prompts you will see next. If a third-party seller ships the items on their own without using Amazon shipping service, you will have the ‘Get help with Order’ button. You can resolve your problem by following Amazon’s instructions without contacting the seller. If this doesn’t work for you, the Amazon seller support system will assist you in establishing a communication with the seller. In case you want to exchange, ask for a refund, or want to return the order you already received, select the ‘Return or replace item’ option.
- Apart from returning, asking for a refund, or returning and shipment issues, if you want to leave the feedback for your seller after receiving your package, choose ‘Leave seller feedback’. This option will appear once you have received your package. If nothing was wrong with the shipment you can rate the seller and leave feedback about your experience of the product.
Sending feedback option can be availed from 90 days after the delivery has been made.