In the world of work, there are two skill sets that are clearly defined; hard skill sets and soft skill sets.
Hard skills are things like being able to operate a database on a computer, whereas soft skills sets are things like people skills, de-escalation, and empathy. So, when you are promoted to the role of a manager at your workplace, it's highly likely that you have the latter set of skills, as you will now be managing people.
But how do you successfully combine all of these skills to become a good manager of your team? On paper, it sounds straightforward, but in practice, it can be a struggle and something of a learning curve for many. With that in mind, this article will aim to set down 5 tips to use to help you become a successful manager or supervisor.
Be Empathetic To Your Team
Empathy is at the top of the list for being a successful manager. You need to be able to see where your staff are coming from and to put yourself in their shoes where appropriate. This is a skill that is valuable in any situation, and an empathic manager respect and affirms their team member's emotions while also prioritizing tasks. This will also involve your need to check in on your team from time to time to see how they are feeling, but this task can be simplified and performed via surveys and questionnaires that can be found at inpulse.com. Using the tools around you can make you an even better manager, so don't be afraid to utilize as many as possible.
Seek Feedback
Most people have had a manager at some point in their life that has asked a question looking for an honest answer, and when they receive it, they have not been happy. This is not a good sign when it comes to managing people. You need to be able to openly accept feedback and use any potential complaints that your staff has to enhance your role, rather than holding grudges or doubling down on mistakes that you have made.
Communicate Clearly
Most people have also had a manager who does not communicate clearly with them! This can lead to confusion and dysfunction in the workplace. Always aim to communicate clearly with your staff. If you don't know the solution to a certain question, be honest, as most teams (especially in an office environment) will appreciate this over lies, which will build resentment.
Don't Be 'Bossy'
You are a manager, and you have to delegate tasks and be in charge of the people on your team, but don't be bossy! Always say please and thank you to your team and help them to develop their skills. If you use intimidation tactics on your team, it will always backfire, so be affirmative and assertive, but make sure to avoid being bossy.
Delegate Tasks Appropriately
It's also important for you to acknowledge your own limitations as a manager, and you should constantly be reflecting on the skill sets of your team. This will allow you to delegate tasks that you cannot fit into your schedule appropriately while also taking note of the team members who have completed these tasks with a greater degree of success. This will provide great insight into promotion prospects.
